FAQ

General

  • Why do I need to be registered?

    Registration on ararat.gold website is a condition for using all the products available onthe website. Registration entitles you to open a ararat.gold account free-of-charge and without obligations. Use the account to manage your bets and personal data. You can make bets with real money after you replenish your account

  • How can I register on your website?

    To register on our website, visit the “Create account” section in the upper right corner. Please be careful and take into account the proposed registration requirements in order to avoid further problems. We recommend that you get acquainted with our rules in advance.

  • Why should I specify my personal data when registering?

    The accuracy of your data is a condition of using our products. Management of your money in your ararat.gold account is implemented in a similar way to a bank account. We need to know your first name and last name, as well as your current residential address. By entering your date of birth, you verify that you are of legal age to use the services of ararat.gold. It is important for us to have your email address so that if you forget your password or want us to send you notifications, we will be able to get in touch with you by email.

  • Why is it necessary to fill in the passport details?

    This is done for security purposes. You will only be able to withdraw any winnings after you present your identification document.

  • Where can I see my account number?

    You can see your account (ID) number, which was given by the company in the “My Profile” page,“Personal details”

  • Do I undertake any obligations by registering on the ararat.gold website?

    No. Your registration does not bind you in any way and you are not obligated to make regular deposits or place a certain number of bets. However, by registering you agree to our General Terms and Conditions.

  • Can I change my personal data after registration?

    Please note that you are unable to change your basic data, such as your first name and last name, date of birth, the currency of your account in ararat.gold or the country settings. You will, however, still be able to change other data even after registration. In certain circumstances (e.g. the personal data was filled incorrectly, etc.), ararat.gold will verify and accept changes to your basic data if you submit the corresponding confirming document.

  • What should I do if I have forgotten my password or username?

    Try to restore it on our website using the “Password recovery” option. In some cases (e.g. if the email address is wrong or if there are any technical inaccuracies etc.) it can’t be restored. You should contact our support managers.

  • Can anyone else get access to my account?

    This may happen if you log out from your page without clicking on the “Log out” button and closing the page using the exit “X” button.

  • What should I do if another person learns my password/username?

    You should immediately inform the support managers about it. We will block your account and try to solve the problem.

Deposit & Withdrawals

  • How can I make a deposit in an online casino?

    You need to click on “Deposit” in the upper right corner. After that, you will be taken to the cashier’s section of the club. There you need to select a payment system and enter all the necessary data. After that, just click “Fund”.

  • I don’t want to deposit money right after registration. Do I have to?

    You don’t need to make a deposit immediately. You may make a deposit whenever you like by using the “Deposit” option.

  • Which method can I use to deposit?

    We offer several deposit methods including credit/debit card, bank transfer, and e-wallet. The deposit options offered may vary depending on your country of residence, so for accurate information please visit your Deposit Money page.

  • How long does it take for the money to appear in my account?

    For most ways to recharge your account balance will be updated instantly. Sometimes you may need to refresh the page or wait until one o’clock. If, after this, the deposit is still not displayed, you should read the Troubleshooting Guide for your chosen payment method.

  • How to determine that online casino payments are safe?

    There are several indicators of whether it is safe to play in a certain online casino. The first is a license issued by a reputable organization. The second is a certificate from an independent authority that checks casino games for honesty. The third is the use of encrypted software. This ensures the reliability of the club and the fact that any transactions that you make on the casino site will be protected and safe.

  • How can I withdraw money?

    You need to click “Deposit” and select the “Withdrawal” tab. There you can see a list of available systems for output.

  • Can I track my deposits and withdrawals?

    The history of deposits and withdrawals of funds on the “History” tab is available at the club’s box office. Some deposit methods, such as e-wallets, also save transaction history. In addition, credit and debit cards have detailed billing so that you can check your outgoing and incoming payments using online banking.

  • Is there a fee for depositing funds or withdrawing funds?

    The commission for a deposit or withdrawal of funds will be indicated on the “Top-up balance” or “Withdraw funds” pages. Please note that your bank or payment solution provider may incur additional fees. The transaction can also be carried out by the system in another currency without conversion.

  • Can I deposit funds using the payment method issued not in my name?

    According to the rules of the club, the player is obliged to use only the wallets, cards and accounts that belong to him personally. Violation of this rule can lead to account lockout without the ability to withdraw funds.

Games

Bonuses and special offers

  • How do I get a sign up bonus?

    During registration you will be asked to choose the desired bonus. More information about available offers can be found here. If you are already registered, your registration bonus will be shown in the “Bonuses” section of your account.

  • Rules for bonuses

    Some of our bonuses have certain conditions or requirements that must be fulfilled before the bonus can be withdrawn. Most often these are requirements for the turnover of bonus funds. Different types of bonuses have different requirements for withdrawal. Some games are not taken into account to fulfill the wagering conditions. For example: “Refill your account with $ 100 and get a 50% deposit bonus.” (If you replenish your account with $ 100, you will receive $ 50. In total, you will receive $ 150 to your gaming account. Requirements for wagering are 35 times higher than you received Bonus: If you deposit $ 20 and receive a $ 25 bonus, you can calculate the bonus turnover requirement by multiplying $ 25 by 35. In this case, to fulfill the conditions, you need to bet on $ 875.

  • Bonuses for account replenishment

    Deposit bonuses are offered on a regular basis. You will be informed about these offers via SMS / Email or a message in your account. In order not to miss these offers, it is important to indicate the current email address and telephone number. Also, do not forget to regularly check the site for news and updates.

  • First Deposit Bonus

    The first deposit bonus means that you, as a guest, receive additional money for your first deposit. If you, for example, replenish your account with $ 100, you will receive 100% of this amount from us as a bonus and the total amount for the game will be $ 200. Game bonuses may have turnover requirements before you can withdraw money. Please read the wagering conditions for the bonus you received. The conditions and bonus amounts are subject to change.

  • Can I withdraw money received as a bonus?

    No – you can not immediately withdraw bonus money. You need to meet turnover requirements or other conditions in order to turn bonus money into money that can be withdrawn. Money won while the bonus is active will be added to your bonus balance. Once, as you fulfill certain requirements or conditions, your bonus balance will become part of your total cash balance.

  • Do bonuses have a specific expiration date?

    Yes. All our bonuses are valid for a certain time, to view the expiration date of your bonus, go to the tab: “Account” – “Bonuses”.

Get a gift

Get a gift

Sign up now, it's easy!

Please check your details. You must enter your email or mobile phone, your password must contain at least 6 characters, you must choose a currency and agree to the terms of the site.